Frequently Asked Questions (FAQ)
Welcome to the Velerix FAQ page. Here you’ll find quick answers to the most common questions about our products, orders, shipping, and payments.
1. Shipping & Delivery
Q: Where do you ship? We currently ship to all valid addresses within the United States. We do not offer international shipping at this time.
Q: How much does shipping cost? We offer Free Standard Shipping on all U.S. orders with no minimum purchase requirement.
Q: How long will it take to get my order?
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Processing Time: 1 business day (Mon–Fri). Orders placed before 5:00 PM ET start processing the same day.
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Transit Time: 2–4 business days.
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Total Estimated Delivery: 3–5 business days.
Q: How can I track my package? Once your order ships, we will send you a confirmation email containing a tracking number and link so you can follow your shipment in real-time.
2. Orders & Payments
Q: What payment methods do you accept? We accept all major payment options, including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: In what currency will I be charged? All prices on www.velerix.store are listed and charged in US Dollars (USD).
Q: Can I change or cancel my order after placing it? Because we process orders quickly (within 1 business day), please email us at support@velerix.store immediately if you need to make changes or cancel. Once an order has entered processing or shipped, changes may no longer be possible.
3. Safety & Security
Q: Is my payment information secure? Yes, 100%. All transactions on our site are processed through secure, encrypted connections using PCI-DSS compliant payment gateways. We never store your full payment card details on our servers.
4. Returns & Support
Q: What if my package arrives damaged or missing?
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Damaged/Wrong Item: Please contact us within 7 days of delivery with your order number and photos of the item.
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Marked Delivered but Not Received: Email us within 7 days so we can open an investigation with the carrier (USPS, UPS, or FedEx).
Q: How can I contact customer support? You can reach our customer support team through any of the following channels:
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Email: support@velerix.store
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Phone: +1 (220) 200-7089
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Address: Velerix, 505 Congress St UNIT 1711, Boston, MA 02210, United States
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Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
We respond to all customer inquiries within 24 business hours.