Shipping policy

Shipping Policy

Effective Date: 08/23/2026

This Shipping Policy explains how Velerix processes, packages, and delivers orders placed at www.velerix.store.

Where We Ship We currently ship to addresses within the United States only. We do not offer international shipping at this time.

Order Processing (Handling) Time Orders are processed and prepared for shipment within 1 business day of being placed, Monday through Friday, excluding public holidays.

Order Cut-Off Time Orders placed before 5:00 PM Eastern Time (ET) on a business day begin processing the same day. Orders placed after 5:00 PM ET, or on a weekend or holiday, begin processing the next business day.

Transit Time Once shipped, orders typically arrive within 2–4 business days, depending on your delivery address.

Total Estimated Delivery Time Combining processing and transit time, most orders arrive within 3–5 business days of being placed.

Shipping Costs We offer Free Standard Shipping on all orders shipped within the United States, with no minimum purchase required.

Order Tracking Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package’s progress in real-time.

Shipping Carriers Orders are shipped via reliable carriers including USPS, UPS, and FedEx.

Undeliverable or Lost Packages

  • Incorrect Address: If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we will contact you to arrange reshipment. Additional shipping charges may apply in that case.

  • Lost or Missing Package: If tracking shows your order as delivered but you have not received it, please contact us at support@velerix.store within 7 days so we can investigate with the carrier.

Contact Us If you have any questions about our shipping policy or need help with an order, please contact our support team:

  • Store Name: Velerix

  • Physical Address: 505 Congress St UNIT 1711, Boston, MA 02210, United States

  • Business Email: support@velerix.store

  • Business Phone: +1 (220) 200-7089

  • Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)

Customer inquiries are usually answered within 24 business hours.